Frequently asked questions
Everything you need to know about booking a waste clearance with Clear It.
Pricing and quotes
- How do you price a job?
- We price based on the volume of waste and the type of items involved. Send us photos on WhatsApp and we'll reply with a fixed price. No hidden charges, no surprises on the day.
- Do you charge by the hour or by the load?
- We charge by the load — a fixed price based on the volume of waste. You know exactly what you'll pay before we arrive.
- Are there any extra charges?
- Our quotes are fixed. The only time a price might change is if the actual volume of waste is significantly more than shown in the photos. We'll always discuss this with you before proceeding.
- Do you charge for a quote?
- No. Quotes are free. Send photos on WhatsApp and we'll reply with a price within 10 minutes.
What we collect
- What items do you collect?
- We collect most household, garden, commercial and construction waste — furniture, appliances, garden waste, builders waste, office equipment, general rubbish and more. If you're unsure, just ask.
- Do you take hazardous materials?
- We do not collect asbestos, clinical waste or other hazardous materials. For everything else, get in touch and we'll confirm.
- Do you take mattresses?
- Yes. Mattresses are collected and disposed of responsibly at no extra charge.
- Do you take white goods?
- Yes. We collect fridges, washing machines, dishwashers and other white goods. These are disposed of in line with WEEE regulations.
- Do you take tyres?
- Yes, as part of a general clearance. There may be a small surcharge per tyre.
Booking and availability
- How quickly can you come?
- We can usually arrange collection within a few days. Same-day and next-day slots are sometimes available — ask on WhatsApp and we'll confirm what's possible.
- Do I need to be present?
- Not necessarily. As long as we have access to the waste, we can carry out the collection without you being there.
- What areas do you cover?
- We cover Bromley and all areas within approximately 5 miles of Bromley High Street, including Beckenham, Orpington, Penge, Chislehurst, Sidcup and more.
- Do you work at weekends?
- Yes. We work seven days a week, including weekends and bank holidays.
Licensing and disposal
- Are you a registered waste carrier?
- Yes. Clear It is registered with the Environment Agency as a waste carrier. Our licence number is CBDU604226. You can verify this on the Environment Agency's public register.
- What happens to the waste you collect?
- We sort everything for recycling, donation or responsible disposal at licensed facilities. We aim to divert as much as possible from landfill.
- Can you provide a waste transfer note?
- Yes. As a registered waste carrier we can provide a waste transfer note for your records on request.
- Why does it matter that you're a registered waste carrier?
- Using an unlicensed waste carrier can result in a fixed penalty notice for you as the waste producer, even if you didn't know the carrier was unlicensed. Using a registered carrier protects you.
Still have a question?
Send us a message on WhatsApp and we'll reply the same day during working hours.